Last updated: 26 September 2026
This Privacy Policy explains how theAssetPro.com ("AssetPro", "we", "us", or "our") collects, uses, and protects personal information when you use the AssetPro Tagging mobile application (the "App"). AssetPro Tagging is a business application provided to organizations that manage assets and equipment on the AssetPro platform, and it requires a valid AssetPro account to use. By using the App you agree to the practices described in this Policy. If you do not agree, please do not use the App.
1. Information We Collect
(a) Account information
When you sign in, we process the login credentials and account identifier issued to you by your organization. This is used to authenticate you and to associate the records you create with your organization's account. You do not create an account inside the App; accounts are provisioned by your organization.
(b) Location data
With your permission, the App captures your device's precise GPS location at the moment you take an asset photo, and stamps that location and time onto the photo for audit and record-verification purposes. Location is only captured in the foreground while you are actively using the App to capture a photo. The App does not track your location in the background and does not build a continuous location history. If you deny location access, or a fix is unavailable, the photo is stamped "Location unavailable" instead.
(c) Camera and photos
With your permission, the App uses your camera to scan asset tags (QR codes and barcodes) and to photograph assets, sensors and installation sites as evidence for the records you create. You may also pick an existing photo from your device using the system photo picker. Captured photos are saved to your device's photo gallery so they are not lost before syncing, and are uploaded to the AssetPro server as part of your organization's operational records.
(d) Bluetooth
With your permission, the App uses Bluetooth to scan for nearby Bluetooth Low Energy (BLE) sensors so you can identify and verify the sensors attached to an asset. Bluetooth is used only to read sensor identifiers for tagging and verification — it is not used to track you or your device.
(e) Operational data you enter
The App records the operational data you submit, such as the asset selected for each record, its condition and details, sensor identifiers, verification outcomes, and related notes. This data is synced to the AssetPro server so it is available to your organization. When you work on alerts, the App also records the comments, status changes and assignments you make, and any photos you choose to attach to an alert.
(f) Device and log information
To operate, support and secure the App, each request the App sends to the AssetPro server includes basic technical information: the app version and build, the device manufacturer and model, the operating system version, the device language and time-zone offset, whether the device is an emulator, and a random installation identifier. The installation identifier is created by the App the first time it runs; it is not a hardware identifier, it is not shared with other apps, and it is replaced if you reinstall the App or clear its data. This information is recorded in our server request logs so that we can diagnose problems. The App does not read your device's name, IMEI, serial number, phone number or advertising identifier.
(g) Notifications
If you allow notifications, the App registers with Google Firebase Cloud Messaging (on Android) or Apple Push Notification service (on iOS) and sends the resulting push token to the AssetPro server, so that we can notify you when an alert is raised for you or assigned to you. The notification carries a short summary of the alert. You can turn notifications off at any time in your device settings; the App continues to work without them.
2. How We Use Information
We use the information described above to authenticate you, to record and sync asset tagging and verification records to your organization's account, to geo-stamp captured photos for audit purposes, to keep operational records accurate and verifiable, to provide support, and to maintain the security and reliability of the App. We do not use your information for third-party advertising, and the App does not track you across other companies' apps or websites.
3. How Information Is Shared
The records you create are made available to the organization whose AssetPro account you use. We may share information with service providers who host and support the platform on our behalf, and only to the extent needed to provide the App — for example, Google Firebase Cloud Messaging and Apple Push Notification service deliver notifications. We may also disclose information where required by law or to protect our legal rights. We do not sell your personal information.
4. Data Retention
Operational records and their associated photos are retained as part of your organization's account for as long as needed to provide the App and to meet your organization's record-keeping and legal obligations. Retention of your organization's data is governed by the agreement between AssetPro and your organization.
5. Security
We use reasonable technical and organizational measures to protect information, including encrypted (HTTPS) transmission between the App and our servers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You can control camera, location, Bluetooth and notification permissions at any time through your device settings; denying a permission may limit related features. Because AssetPro Tagging is provided through your organization, requests to access, correct, or delete your account data are handled together with your organization. To make a request, or if you have questions about this Policy, contact us using the details below.
7. Children's Privacy
The App is intended for business use by adults and is not directed to children. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the App after changes take effect constitutes acceptance of the updated Policy.
9. Contact Us
If you have any questions about this Privacy Policy or our handling of your information, please contact us at connect@theassetpro.com.